Job Description
💼 Job Title
Graduate Trainee – Associate Production Support Engineer
📍 Location
Gurgaon, India
🏢 Company
PayU Payments
👨🎓 Experience
Freshers – 2023/2024 Graduates
🔢 Level
Graduate Trainee | L2/L3 Support
🕒 Job Type
Full-time
🌟 About the Team
Join a dynamic, cross-functional team that powers the seamless operations of PayU’s digital infrastructure. You’ll collaborate with DevOps, Infrastructure, and Application Support teams to ensure optimal performance, minimal downtime, and a frictionless experience for our users and merchants.
🛠️ About the Role
As a Graduate Trainee – Associate Production Support Engineer, you'll be responsible for Level 2 and Level 3 (L2/L3) production support. You'll troubleshoot live issues, monitor systems proactively, and ensure production stability by using your strong debugging and data analysis skills.
📌 Key Responsibilities
Provide L2/L3 support for production systems
Monitor production environments and proactively resolve errors
Debug and troubleshoot live issues across web and mobile applications
Write and execute SQL/MySQL/MongoDB queries to analyze and fix issues
Ensure data integrity and resolve database-related problems
Collaborate with internal teams to investigate and resolve system incidents
Maintain detailed documentation of issues and solutions
🎓 Eligibility Criteria
Graduated in 2023 or 2024 from a Tier 2 or Tier 3 college
Degree in Computer Science, Engineering, IT, or a related field
✅ Requirements
Familiarity with programming or scripting in one or more of the following:
Java, Python, PHP, Shell Scripting, Node.js, JavaScript, UNIX/Linux
Working knowledge of SQL/MySQL/MongoDB
Able to write and run basic to intermediate queries
Good understanding of web/mobile debugging and logs
Strong logical and analytical thinking
Excellent problem-solving and troubleshooting skills
Ability to debug code and identify issues effectively
🎁 What We Offer
A dynamic and flexible startup-like environment
Inclusive and transparent work culture
Opportunity to work on real-time critical systems
Access to 5000+ upskilling programs from platforms like Harvard, Coursera, Udacity
Opportunity to collaborate globally and make an impact at scale
Competitive stipend and benefits during training
🌐 About PayU
PayU is one of India’s leading digital financial services providers, backed by Prosus. Trusted by 500,000+ businesses, we offer payment gateway solutions that power a majority of India's digital transactions. Our suite supports 150+ payment methods, including UPI, EMI, credit/debit cards, wallets, and more. Our mission is to democratize financial services through innovative technology and frictionless payment experiences.
🤝 Our Commitment to Diversity & Inclusion
At PayU, diversity is our strength. We are committed to creating an environment where every PayUneer is valued, empowered, and respected, regardless of gender, race, ability, or identity. We believe in a zero-tolerance policy toward prejudice and actively support the LGBTQ+, PWD, and minority communities.
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