Job Description
What are some of the things this person will be responsible for on a day-to-day basis?
Provide support services to assist customers and field staff with the configuration and troubleshooting of CAD applications (Creo, Solidworks, Catia, AutoCAD or other MCAD solutions) integrated with Windchill PLM and Visualization services.
Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
Developing expert level knowledge of the CAD Applications integrating with Windchill PLM and Visualization services.
Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
Assist in the creation and implementation of technical training and documentation related to the above topics
Collaborate with other offices worldwide to provide first class support for mission-critical customers
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Responsibilities
What are the things that cannot be taught or learned within the first 6-12 months of starting their job?
Minimum Bachelor Degree (B.E) in Mechanical Engineering, Computer Science,
1 to 2 years of experience in troubleshooting/supporting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD or other MCAD solutions) and/or Client-Server architecture or Freshers
Knowledge in Java and Database is a must
Experience in any CAD application (Creo, Solidworks, Catia, UGNX, AutoCAD) will be an advantage
Unix/Windows
User level with basic administration knowledge and Baisc Networking is a plus
Strong written and verbal communication skills
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
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