Job Description
🛡️ Customer Quality Analyst at Cummins Inc. – Pune, India
📍 Location
Pune, Maharashtra, India
🏢 Company
Cummins Inc.
🧑💻 Role
Customer Quality Analyst
🗓️ Posted On
[Insert Date]
🕒 Experience Required
[Insert Experience Range]
💼 Employment Type
Full-Time
🌟 About Cummins Inc.
Cummins Inc. is a global power leader that designs, manufactures, distributes, and services a broad portfolio of power solutions. These include diesel, natural gas, electric, and hybrid powertrains, as well as powertrain-related components. With a commitment to innovation and sustainability, Cummins empowers its customers to succeed by providing reliable and efficient solutions.
🛠️ Role Overview
As a Customer Quality Analyst at Cummins Inc., you will play a pivotal role in ensuring customer satisfaction by developing an understanding of customer expectations and requirements for quality. You will contribute to closing action plans for customer quality issues, utilize customer-centric metrics to prioritize issues, and support process improvement efforts.
✅ Required Skills and Qualifications
Education:
College, university, or equivalent degree required, preferably in Engineering or a related technical or scientific subject.
Competencies:
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Manages Ambiguity
Operating effectively, even when things are not certain or the way forward is not clear.
Problem Solving
Solving problems and mentoring others on effective problem-solving by using a systematic analysis process leveraging industry-standard methodologies.
Project Management
Establishing and maintaining the balance of scope, schedule, and resources for a temporary effort (a “project”).
Values Differences
Recognizing the value that different perspectives and cultures bring to an organization.
Builds Networks
Effectively building formal and informal relationship networks inside and outside the organization.
Drives Vision and Purpose
Painting a compelling picture of the vision and strategy that motivates others to action.
Ensures Accountability
Holding self and others accountable to meet commitments.
Quality Influence
Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and influence outcomes to ensure balanced decisions inclusive of Quality priorities.
Quality 4.0
Leverages cloud-based systems and digitization to drive improved quality outcomes.
Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management.
💡 Preferred Qualifications
Skills:
Strong team management skills.
Excellent communication and interpersonal skills.
Ownership and self-drive for value addition.
Analytical and problem-solving abilities.
Ability to adapt and thrive in a fast-paced environment.
Ability to work collaboratively with all stakeholders.
Proficiency in Microsoft Office Suite and presentation skills.
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Responsibilities
🎯 Key Responsibilities
Customer Understanding:
Develop an understanding of customer expectations and requirements for quality with the support of senior quality members.
Issue Resolution:
Contribute to and support closing action plans for customer quality issues, including product, supply chain, or process-related concerns.
Metrics Utilization:
Use customer-centric metrics to prioritize customer quality issues effectively.
External Communication:
Develop external relationships and support external quality communications under supervision.
Process Improvement:
Contribute to process improvement efforts to enhance overall quality.
Problem Identification:
Support the identification of problems, prioritization of actions, and may lead Six Sigma projects or continuous improvement actions.
Strategic Implementation:
Support the implementation of the vision and strategy for the Customer Quality organization.
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